Refund Policy

At University of Toys (UOT), we aim to deliver joyful learning experiences for every child. We understand that sometimes plans change — and we’re here to help!

General Policy:

We offer refunds for eligible courses and programs within a specific time frame, depending on the type of purchase.

Digital Programs & Courses (including SEL):

Full refund if requested within 7 days of purchase, provided less than 10% of the content has been accessed.
No refund after course is 10% or more completed or after 7 days.

Physical Products / Kits / Merchandise:

Refunds available only for damaged, defective, or missing items reported within 48 hours of delivery.
Please share an unboxing video or image proof for a quick resolution.
Shipping costs are non-refundable.

Workshops & Events:

Full refund if canceled 72 hours prior to the event.
50% refund if canceled 24–72 hours prior.
No refund for cancellations made less than 24 hours before the event.

How to Request a Refund:

Email us at support@universityoftoys.com with:

Your name
Order ID / Program Name
Reason for refund
Proof (if applicable)

We aim to process all eligible refunds within 7–10 working days.

Our Promise:

We’re here to build trust, not just toys. If you’re ever unhappy, talk to us — we’ll do our best to find a happy solution.

Thank you for growing with UOT.